Contact
The Alexandar Cosmetics team is here to provide advice and help you choose the products that suit you best.
Contact Information
Head Office
Alexandar DOO
str. Cara Dusana 69, 21000 Novi Sad, Serbia
Tax: 101698569
Registration number: 08723028
Phone: +381 21 455 558
Email: info@alexandar-cosmetics.com
Viber/WhatsApp messages: +381 63 457 869
Business Hours:
Monday–Friday: 8 a.m.–4 p.m.
Saturday and Sunday: Closed
Retail
str. Mise Dimitrijevica 1, 21000 Novi Sad, Serbia
Phone: +381 21 455 558
Business Hours:
Monday-Friday: 8 a.m. - 8 p.m.
Saturday: 8 a.m. - 3.30 p.m.
Sunday: Closed
Wholesale
str. Cara Dusana 69, 21000 Novi Sad, Serbia
Phone: +381 21 455 558
Business Hours:
Monday–Friday: 8 a.m.–4 p.m.
Saturday and Sunday: Closed
Orders
Phone: +381 21 2400 109 (8 a.m. - 4 p.m.)
Phone: +381 21 2400 110 (8 a.m. - 4 p.m.)
Online Orders (24/7)
Service and Claims
Direct line:
Phone: +381 21 2101 332 (Monday - Friday: 8 a.m. - 4 p.m.)
Phone: +381 21 2101 333 (Monday - Friday: 8 a.m. - 4 p.m.)
Call Center:
Phone: +381 21 455 558 (Monday - Friday: 8 a.m. - 4 p.m.)
Frequently asked questions
How can I check the status of my order?
Which courier services deliver the packages?
How can I report product damage?
Can I return a product that doesn’t suit me?
Which payment methods does Alexandar Cosmetics support?
Can I personally pick up my online order?
Where can I buy Alexandar Cosmetics products?
What are distribution centers?
Are the prices the same at all points of sale?
Is my product available for purchase?
Where is the promotion valid and how long does it last?
Can I buy products at promotional prices in the distribution center?
Can I combine multiple discounts?
Online order
Phone order
Which products can I send in for servicing?
How long is the warranty valid for devices purchased at Alexandar Cosmetics?
How much does the repair/service cost?
Do you provide servicing for devices that were not purchased at Alexandar Cosmetics?
What is a product claim?
Who should I contact to file a claim?
Can I submit a claim online?
How can I check the status of my claim?
View all questions
Your order
Check the status of your order
Write to us
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